Return Policy

EXCHANGE AND RETURN POLICY

We at Newcasablanca have faith in giving a wonderful encounter to our clients. We serve you with the best of Textile, Jewellary and Customized Products.

We are heartbroken that your request didn’t work out for you. You can restore your item and gain for your next request a store credit from us. Your store acknowledge wants the intensity of being utilized whenever later on and for any item on our Newcasablanca.com.

It would be ideal if you note:

  • You must educate us about your arrival inside 7 days from the date of conveyance and the item should arrive at our distribution center in 15-25 days.
  • If the item you get is harmed or not up to your quality desires, drop in an arrival demand. On the off chance that our organization has a switch pickup administration accessible in your general vicinity, we’ll mastermind an invert pickup of it from your location.
  • The item should contact us in its unique condition with no harm or some other sort of altering.
  • The item ought to be returned in an all around pressed box in order to maintain a strategic distance from any harm in the travel.
  • The shipping address of Newcasablanca.com ought to be obviously referenced on the bundle to be returned and in complete detail.
  • In instance of International requests, the invert pickup is to be orchestrated by client itself and he/she ought to accommodate the messenger charges too.

The location is as per the following:

Specialty Orders:

  • No returns are acknowledged for modified items.
  • No Returns are worthy for marked down items.

For each arrival in make items which are not harmed and impeccable in make, a restocking expense is charged:

  • For orders more than Rs 3000, Rs 400 is charged as restocking expense.
  • For orders not as much as Rs 3000, Rs 200 is charged as restocking expense.
  • For Pashmina arranges more than Rs 30000, Rs 1000 is charged as restocking expense.

 In these uncommon situation, your profits are not acknowledged:

  • The item is harmed or has been altered in any capacity.
  • The item has been utilized, worn, washed or changed in some other way.
  • Crafts are inclined to a slight variety in the plan, shading and example work; along these lines we will be unable to discount your request if the equivalent are your criteria for making an arrival.
  • You are all things considered mentioned to enquire about any questions that you may have with respect to the items before going for the last buy. Drop in a mail at sales@newcasablanca.com and have every one of your questions cleared in an exceptionally brief timeframe.
  • The items are of standard quality yet not to your own loving as far as taste and shading.

 Request Cancellation:

 In the event that you wish to drop your request with us please note:

  • The request must be dropped if and just on the off chance that, it has not as of now been dispatched.
  • If the request has been paid for through a charge card or net banking and has not yet been dispatched, we will discount the request in full sum.
  • However, when the request has been delivered from our distribution center, you won’t be entitled for any discount and it will end up being an arrival on your side.
  • The ‘Specially made’ and other Customized orders are not the slightest bit qualified for undoing.

 Item Disclaimer:

A large portion of the items on Newcasablanca.com are high quality; hand woven and complicatedly made, all things considered there might be varieties in shading and frivolity of the real item against that as appeared on the site. This is because of the idea of texture colors, climate at the hour of kicking the bucket and contrasts in show yields because of lighting, advanced photography, shading settings and showing capacities of PC screens, workstations or the cell phones that you might be utilizing. In the event that a request is exposed to any harm, producing deformity or shortcoming from our side, send in a mail at sales@newcasablanca.com and once we confirm the equivalent, we will discount your request in full sum.

 

Address to be indicated on bring shipments back.

 

Brings Department back

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